We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dalliar (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://puvlo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been an advocate for eco products and when I stumbled this desktop fish tank, I knew it was a must-have. The simplistic design is perfect for any desk setup - whether you're working from home or the office. It's yet spacious enough to provide a comfortable environment for your aquatic friends. Maintenance is practically effortless, which makes it even more appealing! What stole my heart though, is the fact that it's environmentally friendly. In today's world where we are constantly reminded of our impact on nature, having a product like this that doesn't contribute negatively to the planet feels wonderful.
Gotta say, this little fish tank is a gem.
It's compact, easy to clean
Being stuck at my desk all day can be quite monotonous but ever since I got this ecological desktop fish tank, things have taken a turn for the better. Not only does it add life and color to my workspace but also serves as a constant reminder of how important sustainability is in our everyday lives. It’s amazing how something so small can make such big difference – both aesthetically and ethically! Clean-up isn't much of an issue either; quick rinse here and there keeps everything looking fresh.
so impressed with my new desktop fish tank!
this tiny habitat has become an instant hit in our home.
This little ecosystem has become my favorite piece on my work table! The sleek design fits perfectly with any decor style without taking up too much space - ideal for those who like minimalistic environments like me. But what truly sets this apart from other similar products is its commitment towards being ecologically responsible: no harsh chemicals or materials used during manufacturing process ensuring minimal harm done to mother earth while providing us with beautiful living art right before our eyes!
love it
who knew going green could be so fun?